Nine Yards Travel provides clients with travel and/or other services as an agent for and on behalf of principals and/or other agents engaged in or associated with the travel industry, including inter alia, airlines, tour operators, hotels, shipping companies, car hire and other providers of air, land, sea or any other travel arrangements, products or services (collectively hereinafter referred to as “the suppliers”). Nine Yards Travel will provide, on request, the identity, terms and conditions of the suppliers relevant to the service being provided for your booking.
The following outlines the procedures to be followed with regards to cancellation of a confirmed booking.
There will be no refund for unused arrangements (accommodation, activities, transport and transfers) after departure from your home country.
All requests for cancellations shall be made in writing to Nine Yards Travel and shall only be effective on the date of actual receipt by the company.
Nine Yards Travel shall endeavour to provide the services required by the customer, but in the event of cancellation of the booking for any reason whatsoever, partially or in full, by or on behalf of you, Nine Yards Travel reserves the right to claim the services, administration, communication and cancellation charges which may include, but not be limited to, any charges levied by any supplier against Nine Yards Travel in respect of such booking.
The following cancellation fees shall be applicable and will be calculated as follows:
Cancellation sixty to ninety days (60-90 days) prior to departure date, 50% of total booking cost is forfeited
Cancellation less than sixty (30-60) days prior to departure date, 75% of total booking cost is forfeited
Cancellation less than 30 days prior to departure date, 100% of total booking cost is forfeited
Nine Yards Travel reserves the right to exercise its discretion and charge any reasonable fees for cancellation with the above figures acting as guidelines only
The amount of days’ notice provided by the client is calculated as the date of receipt by Nine Yards Travel of the cancellation request, less the tour commencement date.
Refunds shall not be given to clients who arrive late or who do not show for a booking.
In the event of the client terminating a booking, for whatever reason, no refund shall be given unless with the prior written approval of Nine Yards Travel
If a client fails to join a tour, joins it after it has departed or leaves prior to completion, no refund or rebate will be given.
Any cancellation of any air ticket, for and on your behalf, will be subject to the relevant airlines applicable terms and conditions relating to the fare type of the ticket. You acknowledge and agree that any cancelled airline tickets presented for refund will be subject to delays of thirty to sixty days (30 – 60 days) and that any such refund may be denied by the airline. Nine Yards Travel will endeavour to expedite any such refund owing but will only be obliged to refund any such amounts to you on receipt thereof from the relevant airline.
In some instances, unused airline tickets are not refundable. Certain packages are 100% non-refundable from time of booking. Please ensure that you have adequate travel insurance to cover this eventuality.
Nine Yards Travel reserves the right to discontinue and summarily cancel any booking in respect of which payment has fallen in arrears. In the event of this right being exercised, the full balance still owing shall immediately become due and payable on demand.